API support recommendations

Common

• Specify the issue as clearly as possible.
• Always highlight the goal you want to achieve.

Reporting details of the issues

• Provide:

  • The exact call with its endpoint that causes the issue.
  • The request and the response in the format it was sent and received.
  • The response logs in the JSON format.

• Specify the issue timestamp. It will be helpful to determine the cause of the issue.

Identification

• Specify your contract number.
• Specify the <KEY_ID> of the API key you were using.

Addressees of the request

Address the ETG API-related questions to the API Support team. Otherwise, contact your account manager.