# API support recommendations

URL: https://docs.emergingtravel.com/docs/api-support-recommendations/

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## Common

* Specify the issue as clearly as possible.
* Always highlight the goal you want to achieve.

## Reporting details of the issues

* Provide:

   * The exact call with its endpoint that causes the issue. 
   * The request and the response in the format it was sent and received. 
   * The response logs in the JSON format.

* Specify the issue timestamp. It will be helpful to determine the cause of the issue.

## Identification

* Specify your contract number.
* Specify the `<KEY_ID>` of the API key you were using.

## Addressees of the request

Address the ETG API-related questions to the API support team. Otherwise, contact your account manager.